Refund Policy
This Refund Policy explains how The Ray Reynolds Group LP handles refund requests for online courses, books, and digital learning resources. We aim to be fair, clear, and customer-friendly while protecting the value of our educational materials.
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Digital Products, Courses, and Books
Our products are primarily digital and may include immediate access to course modules, downloadable materials, and online learning resources. Because of the nature of digital access, refunds may be limited once materials have been accessed, downloaded, or substantially consumed, unless required by applicable law.
Eligibility for Refunds
You may be eligible for review of a refund request when you contact us within 14 days of purchase and your request involves:
- Inability to access purchased materials due to a technical issue.
- Duplicate billing or accidental duplicate purchase.
- A clear accidental purchase reported promptly.
Non-Refundable Situations
Refunds are generally not provided for:
- Requests submitted after the stated review window, except where required by law.
- Digital products that have been fully downloaded or substantially consumed.
- Dissatisfaction based on personal outcomes, preferences, or expectations unrelated to access or billing errors.
Duplicate Charges or Billing Errors
If you believe you were charged more than once or charged incorrectly, please contact us as soon as possible. Verified duplicate or erroneous charges will be corrected promptly.
How to Request a Refund
To request a refund review, email us with your full name, purchase date, item purchased, and the reason for your request. We may request additional details needed to verify your purchase. Decisions are made case-by-case in a reasonable and good-faith manner.
Educational Disclaimer
The Ray Reynolds Group LP provides educational materials for informational and educational purposes only. Nothing in our courses, books, or resources constitutes individualized financial, legal, tax, or investment advice. We do not guarantee specific financial outcomes, earnings, or results.